Terms of Service

1) Scope and participants

velvetcreativelabs.com provides information about Carpathian wellness and spa retreat tours and related booking services. The tours are offered by the tour provider(s). Where applicable, the specific provider details are shown at or before ordering.

If you are booking for other persons, you confirm you have their consent to the order.

2) Advertising identification

Any commercial promotion on the site must be clearly identifiable as advertising and must not be unfair or misleading (see Закон України "Про рекламу", Стаття 9. Ідентифікація реклами, Стаття 10. Недобросовісна реклама).

3) Distance/online booking information

If you place a reservation or order online (distance contract), the site provides the required seller/provider information and the offer information before or at the time of ordering in accordance with the consumer information requirements (see Закон України "Про захист прав споживачів", 3153-IX, Стаття 17. Право споживача на інформацію у разі укладення договору поза торговельним чи офісним приміщенням або дистанційного договору).

4) Booking, changes, and cancellations

• Bookings: Your booking is confirmed when the order is accepted and any payment (if required) is processed according to the instructions shown during ordering.
• Changes: Change requests are handled when feasible. Availability, pricing, and schedule may vary depending on the tour provider’s rules.
• Cancellations: Cancellation terms depend on the tour selected and are displayed during or before ordering. Where a refund is applicable, it is processed according to the stated conditions.
• No-show: If you do not attend without notice, refund eligibility may be limited according to the tour conditions.

Carpathian wellness and spa retreat tours may involve group activities and shared facilities; timing may be adjusted due to operational needs.

5) Medical and wellness statements

Tours and spa services offered or described on the site are for wellness and relaxation and do not provide medical advice or treatment. The site does not claim to diagnose, cure, or prevent diseases. Consult a qualified medical professional for health-related concerns.

6) Liability limits

To the maximum extent permitted by law, velvetcreativelabs.com and its affiliates are not liable for indirect damages, loss of profit, or any consequences arising from circumstances beyond our reasonable control (including force majeure, transport delays, provider substitutions, or venue issues).

Where tours are provided by third parties, any service-specific performance and operational matters are subject to the applicable provider conditions shown for the selected tour.

Nothing in these Terms limits liability that cannot be excluded or limited under mandatory applicable law.

7) Personal data and lawful basis

If you submit information through forms or related booking flows, the processing of personal data must have an appropriate lawful basis and, where applicable, consent and transparency (see Закон України "Про захист персональних даних", № 2297-VI).

For details, please review our privacy information available on the site.

8) Contact

Questions about these Terms or bookings: